OCS.LLC Cancellation – Refund – Transfer Policy
Learn about our policies for course cancellations, transfers, and refunds.
Please note that a course will run once the minimum registrant numbers have been met.
OCS.LLC CEU reserves the right to cancel a course due to unforeseen or unavoidable circumstances. If a course is canceled due to low enrollment, we will contact you at the primary email address that you provided at the time of registration. At that time, you will be able to select a full refund or full transfer to a new course date and location within 12 months of the cancellation date of the original course. Neither OCS.LLC CEU nor the host facility is responsible for any reimbursement of expenses incurred by participants, including airline tickets or hotel accommodations.
If a course is canceled or is interrupted while in progress by an ‘act of God’ or circumstances beyond our control, no refunds will be issued. OCS.LLC CEU will gladly transfer your course registration to the same type of course at a mutually agreeable future date and location. Under these circumstances, we do not charge you for transferring to another course or course program. In other words, you will not incur any costs associated with the transfer in this circumstance. Neither OCS.LLC CEU nor the host facility is responsible for any reimbursement of expenses incurred by participants, including airline tickets or hotel accommodations.
You, the participant may self-transfer via the website up until 14 days prior to the start of a course. Cancellations or transfers within less than 14 days prior to the start of a course, must be requested via email to our administrator at email@example.com. Canceling or changing a course with less than 14 days left prior to the course data will involve administrative fees.
For cancellations received by email less than 14 days – 7 days prior to the course start date, there will be $10 administrative fee and you will receive a credit for the remaining balance, which can be applied to a future course within 12 months or be transferred to another participant to be used within 12 months. For cancellations received by email after 6 days prior to the course start date, there will be a $20 administrative fee and you will receive a credit for the balance, which can be applied to a future course within 12 months or be transferred to another participant to be used within 12 months.
No reimbursements will be provided within the 14-day period prior to a course date, only course credit. Credit can be applied once to a similar OCS.LLC CEU, but can not be transferred again once it has been applied to another course.
Participants who ‘no show’ or cancel after the course has started, forfeit their right to receive any reimbursement or credit.
Documents required for discounts need to be submitted to OCS.LLC CEU at least 14 days prior to the course start date or your credit card will be charged for the full course fee.
To ensure a spot, please book early.